Refund policy

Your right to cancel

If you're in the UK, you have the legal right to cancel your order within 14 days of receiving it, for any reason. You then have a further 14 days to return the item to us. This right applies to all orders, including anything bought at a sale price, and is protected under the Consumer Contracts Regulations 2013.

Our 30-day guarantee

On top of your legal rights, we accept returns for any reason within 30 days of delivery. If it doesn't fit your car or it isn't what you hoped for, get in touch and we'll sort it out.

How to start a return

Email help@getrufftop.com with your order number and a short note about why you're returning it. We reply within 24 hours with instructions on where to send it.

You don't need the original packaging, and it's fine if you've unfolded the liner and tried it in your car — checking whether something fits is exactly what the cancellation period is for. We only ask that it hasn't been used beyond that.

Return postage

Return postage is at your own cost unless the item is faulty, damaged, or we sent you the wrong thing — in those cases we cover it.

Refunds

Once we've received and checked your return, we'll refund your original payment method within 14 days. We'll email you to confirm. Depending on your bank, it can take a few extra days to appear on your statement.

Faulty, damaged, or wrong items

Please check your order when it arrives. If anything is damaged, faulty, or isn't what you ordered, email help@getrufftop.com within 30 days and we'll replace it or refund you in full, including all postage costs.

Under the Consumer Rights Act 2015 you have a short-term right to reject faulty goods within 30 days of delivery, and further rights to a repair, replacement, or partial refund if a fault appears after that. Nothing in this policy affects your statutory rights.

Exchanges

The quickest way is to return the item for a refund and place a new order.

Contact us

help@getrufftop.com — we answer every email within 24 hours.