Legal notice
Who we are
This website is operated by RuffTop.
Trading name: RuffTop
Email: help@getrufftop.com
Website: getrufftop.com
We are not registered for VAT. All prices shown include any taxes that apply.
Contacting us
The quickest way to reach us is by email at help@getrufftop.com. We answer every email within 24 hours.
If you need to write to us, use the trading address above.
What this site is
getrufftop.com is an online shop selling pet and vehicle accessories to customers in the United Kingdom. Sales are made directly by RuffTop. Our store platform is provided by Shopify, but Shopify is not the seller and is not a party to your contract with us.
Your contract with us
When you buy from this site, your contract is with RuffTop. The terms of that contract are set out in our Terms of Service, together with our Returns & Refunds Policy, Shipping Policy and Privacy Policy.
Your rights as a consumer are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing on this website affects those rights.
Content on this site
All content on getrufftop.com — including text, images, graphics, logos and the layout of the site — is either owned by RuffTop or used with permission. You may not copy, reproduce or republish it without our written consent.
We take reasonable care to make sure the information on this site is accurate and up to date, but we don't warrant that it is complete or error-free. Product descriptions, prices and availability may change.
Links to other sites
Where we link to third-party websites, we do so for information only. We have no control over those sites and are not responsible for their content, accuracy or privacy practices.
Complaints
If something has gone wrong, email help@getrufftop.com. We'll acknowledge your complaint within 5 working days and aim to resolve it within 14 days.
If we can't resolve things between us, you can get free, impartial advice from the Citizens Advice consumer service on 0808 223 1133, or online at citizensadvice.org.uk. They can refer matters to Trading Standards where appropriate.
Governing law
This website and any contract formed through it are governed by the law of Scotland. As a consumer, you can bring proceedings in the courts of the part of the UK where you live.
Changes
We may update this notice from time to time. The version on this page is always the current one.
Last updated: 04/09/2026